Frequently Asked Questions

In accordance with Philippine gambling regulations and PAGCOR guidelines, you must be at least 21 years of age to register and play on bit365. We enforce strict age verification during registration, including government-issued ID checks. Any account found to belong to a person under 21 will be immediately suspended and any associated balance forfeited. ⚠️ Gambling is addictive. Know when to stop.

bit365 requires Know Your Customer (KYC) verification to comply with Philippine anti-money laundering regulations and to confirm your age. Accepted government-issued IDs include:

• Philippine passport
• SSS / GSIS ID
• Driver's license (LTO)
• PhilSys National ID
• Voter's ID / COMELEC ID
• PRC Professional ID

You may also be asked to submit a proof of address (utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24–48 hours.

No. bit365 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or shared devices — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team.

Go to the bit365 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a secure password reset link. The link expires after 30 minutes for security purposes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team for immediate assistance.

bit365 supports a range of payment methods popular with Filipino players, including:

• GCash – Fast and convenient mobile wallet deposits
• PayMaya / Maya – Widely used digital wallet in the Philippines
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). bit365 does not accept cryptocurrency deposits of any kind.

The minimum deposit amount on bit365 varies by payment method but generally starts at ₱100 for GCash and Maya, and ₱500 for bank transfers. Specific minimums are displayed at the time of deposit in your account dashboard. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification in line with AMLC regulations.

GCash and Maya deposits are typically credited to your bit365 account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours, and up to the next business day for transfers made on weekends or public holidays. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

bit365 does not charge any fees on deposits from our end. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any applicable fees from your provider are separate from your bit365 account balance.

To withdraw your winnings, log in to your bit365 account and navigate to Account > Withdraw. Select your preferred withdrawal method, enter the amount in Philippine Peso (₱), and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. Make sure your KYC verification is complete before submitting a withdrawal request — unverified accounts cannot process withdrawals.

Withdrawal processing times at bit365 are as follows:

• GCash / Maya: Typically within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawal requests go through a security review before processing. First-time withdrawals or large amounts may take slightly longer due to additional verification steps. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on bit365 is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is a maximum single withdrawal limit of ₱500,000 per transaction. Players wishing to withdraw larger amounts should contact our support team to arrange a split withdrawal or request a limit review, which may require additional documentation.

Withdrawal requests may be declined for several reasons, including incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account details and payment method, or a flagged security review. If your withdrawal was declined, you'll receive an email explaining the reason. You can also contact our 24/7 support team via live chat for a detailed explanation and guidance on how to resolve the issue.

bit365 offers a wide variety of games to suit every type of player. Our current game library includes:

• Casino Games: Live dealer tables, roulette, blackjack, baccarat, and more
• Slots: Hundreds of video slot titles from leading game providers
• Poker: Texas Hold'em, Omaha, and tournament formats
• Bingo: Classic and themed bingo rooms with real-time draws
• Sports Betting: PBA, NBA, UFC, boxing, beach volleyball, and international leagues

New games and sports markets are added regularly. Check the bit365 Casino section for the latest additions.

Yes. The bit365 platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply visit bit365.one on your mobile browser and log in to your account. The mobile experience is designed to be smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

All games on the bit365 platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and casino games are sourced from reputable, internationally certified game providers whose RNG systems are independently audited. Live dealer games are streamed in real time from professional studios with physical cards and wheels, providing full transparency. bit365 is committed to fair play for every player on our platform.

Return to Player (RTP) is a theoretical percentage indicating how much a slot game pays back to players over a large number of spins. Most slots on bit365 have RTPs ranging from 94% to 97%, though this varies by game title. RTP is calculated over millions of spins and does not guarantee individual session results — it is a long-term statistical average. You can find the RTP for each game in the game's information or paytable section.

bit365 offers a welcome bonus for new players upon their first deposit. The specific bonus amount and structure are displayed on the promotions section of the platform at the time of registration. All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. We recommend reading the full bonus terms before opting in to any promotion.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses by adjusting your preferences in your account settings or by contacting our support team before making a deposit. Playing without a bonus means your deposits and winnings are immediately withdrawable without any wagering requirements attached. This is a popular choice among experienced players who prefer full flexibility over their funds.

You can set deposit limits, loss limits, wager limits, and session time limits directly from your account settings under Account > Responsible Gaming. Limits can be set on a daily, weekly, or monthly basis in Philippine Peso (₱). Reductions to limits take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. All responsible gaming tools on bit365 are completely free to use. For more details, visit our Responsible Gaming page.

If you need a break from gaming, bit365 offers self-exclusion options ranging from a 24-hour cool-off period to permanent account closure. To activate self-exclusion, contact our support team via live chat or email. Your request will be processed within 24 hours. During the exclusion period, your account will be fully suspended and all marketing communications will be stopped. bit365 also cooperates with PAGCOR's national self-exclusion registry. ⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, support is available in the Philippines through the following organizations:

• PAGCOR Responsible Gaming Program – National self-exclusion registry and player protection resources
• National Center for Mental Health (NCMH) – 24/7 crisis hotline, located in Mandaluyong City
• Gamblers Anonymous Philippines – Peer support meetings in Manila, Cebu, Davao, and other cities
• bit365 Support Team – Available 24/7 via live chat for responsible gaming assistance

You can also visit our dedicated Responsible Gaming page for more information and resources.

bit365 offers 24/7 customer support via live chat on the platform. Simply log in to your account and click the chat icon to connect with a support agent. You can also reach us by email at [email protected] — email responses are typically provided within 2–4 hours. Our support team is fluent in English and Filipino, and is trained to assist with account issues, payment queries, technical problems, and responsible gaming concerns.

Account locks can occur for several reasons, including multiple failed login attempts, a pending security review, incomplete KYC verification, or a suspected policy violation. If your account has been locked, contact our support team via live chat or email with your registered email address and a brief description of the issue. Our team will investigate and respond within 24 hours. Do not attempt to create a new account while your existing account is under review.

Some personal details — such as your display name and contact number — can be updated directly in your account settings. However, changes to core identity information (legal name, date of birth, or national ID number) require verification and must be requested through our support team. This is to protect your account from unauthorized changes. Submit a support request with the updated information and a copy of the relevant supporting document, and our team will process the change within 2–3 business days.

Yes. bit365 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with third parties except as required by Philippine law (e.g., AMLC reporting obligations). bit365 complies with the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.