bit365 Privacy Policy

1 Introduction

bit365 ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming platform at bit365.one. This Privacy Policy describes how bit365 collects, processes, stores, and safeguards your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the bit365 website, mobile platform, customer support channels, and any other services we provide. Please read this Policy carefully. If you have questions about how we handle your data, our contact details are provided in Section 13.

By registering for a bit365 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

bit365 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile number provided when you create a bit365 account.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs submitted for KYC verification purposes.
• Financial Data: Payment method details (GCash account number, Maya account, bank account details), transaction history, deposit and withdrawal records. bit365 does not store full payment card numbers.
• Gaming Activity Data: Game history, betting records, session duration, wagering patterns, and bonus usage data generated through your use of the bit365 platform.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and unique device identifiers collected automatically when you access the bit365 platform.
• Communications Data: Records of your communications with bit365 customer support, including live chat transcripts, emails, and any feedback or complaints submitted.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session time preferences, and any other responsible gaming tool configurations you apply to your account.

3 How We Use Your Data

bit365 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your bit365 account, including processing your registration, verifying your identity, and enabling you to access our gaming services.
• Service Delivery: To provide you with access to casino games, sports betting, slots, bingo, poker, and all other features available on the bit365 platform.
• Financial Transactions: To process deposits, withdrawals, and bonus payments, and to maintain accurate financial records in compliance with applicable regulations.
• Legal Compliance: To comply with our obligations under Philippine law, including PAGCOR regulations, the Data Privacy Act of 2012, and anti-money laundering (AML) requirements under Republic Act No. 9160.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, self-exclusion, and session reminders.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and user experience of the bit365 platform.

4 Legal Basis for Processing

bit365 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to manage your bit365 account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AML obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing

bit365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where required by law.
• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity documents, subject to strict data processing agreements.
• Technology Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under binding data processing agreements.
• Game Software Providers: Licensed game developers whose software is integrated into the bit365 platform, limited to data necessary for game functionality and fairness auditing.
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged by bit365, subject to professional confidentiality obligations.

6 Cookies & Tracking Technologies

bit365 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the bit365 platform, including session management, security, and authentication. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the bit365 platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent and can be withdrawn at any time via your browser settings or our cookie preference center.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bit365 platform.

7 Data Retention

bit365 retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active bit365 account, plus a minimum of five (5) years following account closure, as required by PAGCOR regulations and AML obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine AML law.
• KYC Documents: Retained for the duration of your account plus five (5) years following closure.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bit365:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data bit365 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days.

9 Data Security

bit365 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bit365 platform.
• Two-factor authentication (2FA) available for all registered bit365 accounts.
• Encrypted storage of sensitive personal data and financial information at rest.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Strict access controls ensuring that only authorized bit365 personnel can access personal data on a need-to-know basis.
• Incident response procedures to detect, contain, and notify affected players of any personal data breach within the timeframes required by Philippine law.

10 Children's Privacy

The bit365 platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling regulations. bit365 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, forfeit any associated balances in accordance with PAGCOR regulations, and delete the personal data of the underage individual.

If you believe that a minor has registered on the bit365 platform, please contact us immediately using the details in Section 13.

11 Third-Party Links

The bit365 platform may contain links to third-party websites or services for informational purposes. bit365 is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by bit365 through our own platform and services.

12 Changes to This Policy

bit365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will post the revised Policy on the bit365 platform with an updated "Last Updated" date and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the bit365 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the bit365 Data Protection Officer:

• Live Chat: Available 24/7 via the bit365 platform
• Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. bit365 aims to resolve all privacy-related inquiries within fifteen (15) business days.